Designing for Services - what next

The engagements between the service design consultancies and science/technology enterprises were finished by early July; the project's five workshops are now over; ; and the lead investigators (Lucy Kimbell and Victor Seidel) have spent the summer reviewing some of the data - video, notes from observations, photographs, artefacts created during the project and interviews. This is a rich and diverse data set, which we will make available in part via a web archive which is scheduled to go live by the end of 2007. In addition, initial reflections - academic perspectives some of which are outlined above - will be published in a small publication also available by the end of this year. The participating science and technology enterprises will receive a report written by Said Business School academics involved in the project. The design consultancies have had their (relatively small) invoices paid. Transcripts of the video recording meetings and workshops on the pair projects will be prepared.

Project participants have been invited to work with us next year to explore in more depth some of the data. The formal part of the project funded by the Designing for the 21st Century initiative will soon be over - but it felt at the final workshop that the project is just starting - a multidisciplinary and interdisciplinary conversation that may take another couple of years - at least - until we know more about what we have learned. We look forward to making some of that public via this blog and welcome readers' feedback.

Comments

[Lauren Tan]

Hi Lucy and Victor. Thank you very much for disseminating the D4S project experience through this blog and through your capture of thinking and reflections in the D4S report.

Having read your report again recently, I just wanted to comment that the articles within it provide a great stimulus for thinking about Service Design issues and new ideas in Service Design research and practice.

The report would be a great asset for students and universities who have an interest Service Design, such Northumbria University (where I am based) which is currently supporting 3 PhD programmes looking into Service Design and/or related areas.

The University also has a number of undergraduate students who have a keen interest in Service Design, and they would really benefit from the D4S report so I will do my best not to hog the University's copy, and share it with returning students to the University after the summer!

Best wishes for continuing D4S. I shall be watching with interest on how D4S evolves over the coming year/s.

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This is a rich and diverse data set, which we will make available in part via a web archive which is scheduled to go live by the end of 2007. thanks for the post.

-faith-

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