Designing for Services: Research themes

Images from disposable cameras given to project participants (academics, designers, entrepreneurs/managers) asked to take photos of things like: - a favourite product - a favourite service - a service that is very nationally or ethnically specific - a service based on a 19th century technology - a service in which the participant hates being the user and some other things (Currently unsorted)

Dec 22, 2006

Research themes

During the first workshop in Oxford, project participants worked in self-organized groups to articulate the underlying issues they wanted to explore further - the themes that are important to this community. These emerging research themes are:

- Complexity: how is value created in emergent relationships and interactions between service designers/providers, end users, and third parties such as hackers intervening in a service value chain?

- Quality in services: in service design and operations, which key performance indicators matter and to whom? How can we test if service design consultancies add value to enterprises in this project?

- Scalability: how can craft-based service designing be commoditised/routinized? What are the strategic dilemmas for science or technology enterpreneurs facing choices between blue sky research, the drudgery of cash generation, and standardized service architectures?

- Interdisciplinarity and identity: can we/should we aim to work towards a better definition of service design? What are the different practices, forms of knowledge, and design orientations in service design consultancies and enterprieses involved in this project?

- Rethinking service innovation: can this project be used as a pivot to rethink existing bodies of knowledge around innovation, social science and economic distinctions between products and services based in 19th-century categories and institutions? How does/will an understanding of the designing of services inform innovation more broadly?

Further elaborations of these questions set up by participants will appear here during January.

Posted by Lucy Kimbell on Dec 22, 2006 in Interdisciplinary, Research, Service design | Permalink

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