One of the first activities we asked participants to do was to make a cognitive collage to repesent how they currently understand the designing of services in science and technology-based enterprises. We gave them only five minutes to do this - a difficult task, of course, but the limited amount of time available would, we hoped, focus attention on getting key ideas across rather than worrying about the skills in making attractive drawings or collages.
After this we asked participants to have two short conversations with others, to share their cognitive collages. The next activity was then to write down on stickies key concepts or questions that were emerging from these representations and conversations about them. We then took turns to stick these up on the wall, putting ones that seemed similar together, reflected on them, and then clustered them.
This PDF document contains a fairly unedited version of the clustered stickies.
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