One of the planned outputs of this project studying service design is a 'vocabulary' (or glossary, or primer). Unlike many existing glossaries which serve to communicate key concepts in a field of knowledge, this one aims to draw from all the bodies of knowledge involved in this project - from design as well as social sciences. An example of a term we plan to have in our glossary is 'boundary object' (Star and Griesemer, 1989) (generally used by academics) complementing terms such as 'experience prototype' or 'service blueprint' (generally used by practitioners).
Download here the document containing the scribing from the 4th workshop held a couple of weeks ago (PDF, 1.8 MB) which captured in graphics and text some of the discussion of vocabulary during the event.
Hi Lucy,
how great to finally see the concept of Star and Griesemer being used in the context of service design management!
Interestingly back in 1999 I've had the pleasure to hold the opening speech for the 3rd European DMI Conference in Amsterdam. Among others I've used the Star and Griesemer model to illustrate what Design Management could mean and how it connects to various disciplines and to illustrate its non-intrusive mission.
After all a great blog with very informative illustrations you've assembled! This fits quite well to the message of my latest blog post at: http://tinyurl.com/2zzk6b
Keep posting!
Ralf.
Posted by: Ralf Beuker | Jan 30, 2008 at 18:55